Virtual numbers, also known as cloud numbers or DID (Direct Inward Dialing) numbers, are telephone numbers that are not tied to a specific physical phone line.
Instead, they are hosted in the cloud and can be routed to any destination, such as a traditional landline, mobile phone, or VoIP (Voice over Internet Protocol) service.
Virtual numbers are often more cost-effective than traditional phone numbers, particularly for businesses that need to manage multiple phone lines.
This feature helps businesses create a professional and efficient calling experience for their customers. Virtual numbers may include call recording capabilities, allowing users to record and archive phone conversations for quality assurance, training, or compliance purposes. Call recordings can be accessed and downloaded for review at any time.